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FAQ (Frequently Asked Questions)Question Answer Yes. A limited number of mymobilephone.com.au services are availabile for CDMA mobile phones. These include web2sms, email2sms and sms2email services. [ Back to Top ]
No. mymobilephone.com.au is designed to be used with GSM mobile phones only. It will not work with a regular (landline) phone. Even though these phones sometimes have a display in them, they cannot support SMS messaging. [ Back to Top ]
So long as you have a GSM mobile phone, you do not need a new mobile phone to access mymobilephone.com.au. However some advanced services offered by mymobilephone.com.au are designed to work with some brands of mobile phone only. To access these services you will need a compatible mobile phone. Note, some services offered by mymobilephone.com.au are designed for GSM mobile phones only. We only support a limited number of services for CDMA mobile phones including web2sms, email2sms, and sms2email. Please also read our Disclaimer and Conditions of Use. [ Back to Top ]
So long as your GSM or CDMA mobile phone supports sending and receiving of SMS messages, you do not need a new mobile phone to send and receive email. Note, some prepaid SIM cards do not support sending and receiving of SMS messages. Check with your mobile phone carrier and your mobile phone manual for details. NOTE - Some CDMA networks limit the number of characters in an sms message to 120 characters. [ Back to Top ]
Most likely. Most services by mymobilephone.com.au require WAP but some use sms only such as mono ringtones. Check with your mobile company for WAP compatibility. Most new mobiles support WAP but you may need to contact your mobile phone company to activate the service. Also check out our compatibility info before ordering any items to make sure that your phone is compatible with each service. [ Back to Top ]
Because mymobilephone.com.au uses your mobile phone number to identify you, if you change your mobile phone number you will need to register with us again. If you have credit points left on your old mobile number please email us to have them transferred to your new number at accounts@mymobilephone.com.au
No you will not need to register again. However you should update your new mobile phone details in your profile
Yes, we do. We use WAP for downloading ringtones, graphics and Java games to your mobile. You will need a WAP compatible mobile to use these services and you will need to have WAP set up on your mobile phone. Contact your mobile phone company for more help with this. [ Back to Top ]
You can change your password at any time. To change your password, log in and select "edit profile" menu bar and follow the instructions. [ Back to Top ]
You can change the details in your profile at any time. To change your profile, login and select "edit profile" from the from menu bar and you will be able to change your details. For example, you may want to update your profile when your email address changes or when you have changed the make or model of your mobile phone. [ Back to Top ]
First you must select the ID of the item you would like by previewing it at our website. You can then order it by sms or by calling our 1902 number. See the order instructions under each section for more details. Once you have placed your order, you will receive an sms message with a PIN and download instructions with a website address of http://mmpwap.com. Using the Internet features of your MOBILE, go to the web page http://mmpwap.com using the Internet browser of your MOBILE PHONE. If you are not sure how to do this, check your mobile phone user guide. Then go to the PIN section of the page and enter your PIN. Then click on the download link. Your mobile should automatically begin downloading the ringtone. Make sure you SAVE the ringtone to your mobile. Check with your mobile phone company to make sure that the WAP service is enabled on your mobile phone account. [ Back to Top ]
You can use as many mobile phones as you want as your profile is attached to your SIM card and not the phone you are using. That way you can put your SIM card in another GSM mobile phone and still access our services. Note, if you change mobile phone, make sure you update your profile to include the new phone you are using. If you have more than one SIM card, then you will need to register for each SIM card and create a profile for each mobile phone. [ Back to Top ]
No problem. If this is the first time you have downloaded a ringtone then it can be tricky to understand the process - but when you have done it once, you will be an expert at it! You should have received an sms message with your PIN and a website address of http://mmpwap.com. Using the Internet features of your MOBILE, go to the web page http://mmpwap.com using the Internet browser of your MOBILE PHONE. If you are not sure how to do this, check your mobile phone user guide. Then go to the PIN section of the page and enter your PIN. Then click on the download link. Your mobile should automatically begin downloading the ringtone. Make sure you SAVE the ringtone to your mobile. Check with your mobile phone company to make sure that the WAP service is enabled on your mobile phone account. [ Back to Top ]
If your new SIM card has the same mobile phone number, then you do not need to create a new profile. If your new SIM card does have a new mobile phone number, then yes, you will need to create a new profile for yourself. If you are concerned about other people accessing your mymobilephone.com.au account, you may cancel your old profile by contacting us at accounts@mymobilephone.com.au. [ Back to Top ]
Check with your user manual to make sure your mobile phone supports SMS. Also, check with your mobile phone carrier that you are able to send SMS messages. Some types of mobile phone accounts do not let you send SMS messages. Note, some prepaid SIM cards do not allow you to you send an SMS message. If you have checked all of these and you are still having problems contact us at support@mymobilephone.com.au. [ Back to Top ]
Check in your user phones' manual that your mobile phone will support ringtone downloads. Also, make sure mymobilephone.com.au supports ringtone downloads for your make and model of mobile phone. If your mobile phone does support ringtone downloads and mymobilephone.com.au does support ringtone downloads to your make and model of mobile phone, then contact us at support@mymobilephone.com.au. [ Back to Top ]
Nearly all mobile phones should receive SMS messages. Check with your phones' user manual for details of how to receive and display SMS messages. Check that you are using the correct phone number. Also check that your mobile carrier allows your SIM card to receive SMS messages. If you have checked all of these and you are still having problems contact us at support@mymobilephone.com.au. [ Back to Top ]
mymobilephone.com.au supports most brands of GSM mobile phones. We also support some CDMA models. To use our services, your phone must be able to support SMS messaging. However, some services such as ringtones, will only work with particular models of mobile phone. [ Back to Top ]
Dual band refers to the radio frequencies which your mobile phone can operate on. The three international frequencies ranges or bands reserved for GSM are 900MHz, 1800MHz and 1900MHz. Dual Band phones generally use only the GSM 900MHz and 1800MHz frequency bands. In Australia, most GSM networks use the 900MHz frequency band although some networks are now using the 1800MHz frequency band also. If you mobile phone supports dual band, and if it is using a dual band network, it will automatically switch between 900MHz and 1800MHz frequencies without you even knowing - even while you are in the middle of a call!! Right now in Australia, to the majority of mobile phone users, having a dual band mobile phone really has little effect on service or quality. In the future, dual band functionality may mean that you may get better GSM coverage in some areas. For the GSM carrier, having dual band phones means that they can also simultaneously support more mobile phone conversations as they have more frequencies they can use. [ Back to Top ]
Tri band refers to the physical frequencies which your mobile phone can operate on. The three international frequencies ranges or bands reserved for GSM are 900MHz, 1800MHz and 1900MHz. Tri Band phones can use all three GSM frequency bands 900MHz, 1800MHz and 1900MHz. In Australia, as at the time of publication, most GSM networks still use only the 900MHz frequency band. Soon, GSM carriers will be upgrading their networks to support the 1800MHz band also. However, the 1900MHz band is only used in some parts of the United States and is unlikely to be used anywhere else in the world. If you mobile phone supports tri band, and if it is using a tri band network, it will automatically switch between 900MHz, 1800MHz or 1900MHz frequencies without you even knowing - even while you are in the middle of a call!! Right now in Australia, to the majority of mobile phone users, having a tri band mobile phone really has little effect on service or quality. In the future, dual band functionality (900MHz and 1800MHz) may mean that you may get better GSM coverage in some areas, however GSM carriers are unlikely to use the 1900MHZ frequency band in Australia. For the GSM carrier, having dual or tri band phones means that they can also simultaneously support more mobile phone conversations. [ Back to Top ]
No problem. At the log in page, select "I forgot my password" and follow the instructions. You will be asked for your mobile phone number. Your passord will be sent as an sms to your mobile. [ Back to Top ]
All prices quoted by mymobilephone.com.au are in Australian dollars and include GST. When you purchase additional credit points, a tax invoice is emailed to the email address in your profile. If you require further assistance, contact us at accounts@mymobilephone.com.au. [ Back to Top ]
2.5G is short for 2nd and a half generation mobile phone technology. 2.5G is a term which the telecommunications industry uses to describe the current status of mobile phone technology in Australia - the majority of mobile phones anyway. Polyphonic ringtones, colour pictures and Java games all work on 2.5G technology but can also work on 3G. mymobilephone.com.au do not provide any services to 3G users at the moment
3G is short for 3nd generation mobile phone technology. 3G is a term which the telecommunications industry uses to describe the "next" stage of mobile phone technology which allows you do send, receive and view video pictures as well as doing all the things that 2.5G technology can do. In Australia, there is a 3G network in operation called "3". It uses spearate special mobile phone network and also special 3G mobile phones. In areas where the "3" network does not exist, the 3G mobile phones use the GSM network. mymobilephone.com.au do not currently support services for 3G mobile phones.
A "carrier" is another name for the phone company which operates the physical mobile phone network your phone is using. Sometimes this is also called a "telco", or a "GSM carrier". Some carriers operate mobile phone networks only and some carriers operate both mobile phone networks and landline networks. In Australia there are only three actual carriers TELSTRA, VODAFONE and OPTUS. Sometimes though, these carriers use another company called a "service provider" to sell their services. While you receive your mobile phone bill from the "service provider", your mobile phone actually uses one of the three carriers. [ Back to Top ]
A "service provider" is another name for the telephone company which you receive your mobile phone bill from. A "service provider" may act as a re-seller for a "carrier". An example of a "service provider" is Virgin Mobile who use the OPTUS mobile phone network. While you receive your mobile phone bill from Virgin Mobile, your mobile phone actually uses the OPTUS mobile phone network. In many cases, your "service provider" may also be the same as your "carrier". When you register with mymobilephone.com.au, for the option marked "telephone company", make sure you select the correct "service provider" for your mobile phone. mymobilephone.com.au will automatically determine who the corresponding "carrier" is for each "service provider". This information may be used by mymobilephone.com.au to in formatting some special sms messages. If you have any further questions, email us at support@mymobilephone.com.au. [ Back to Top ]
A profile is a way which mymobilephone.com.au stores your mobile phone number and password, as well as other information including the make and model of your mobile phone and your GSM carrier. We need this information so we know what services your mobile phone will support and how to send some services to your mobile phone. Some information is also used to improve our services. Your profile is totally private and can only be accessed with your secret password. Please also read our Disclaimer and Conditions of Use and Privacy Policy. [ Back to Top ]
SIM stands for Subscriber Identity Module. The SIM card is a tiny memory chip card which has information stored on it. Your mobile phone reads the information in your SIM card when it connects to the mobile phone network and may also use it to save information such as your phone book. The network uses the SIM card to identify the user of a mobile phone and needs this information for billing purposes. Because the "identity" of the user is contained in the SIM card and not in the mobile phone, you can use the same SIM card in another mobile phone and retain the same mobile phone number. Often, SMS messages are also stored in the SIM card. [ Back to Top ]
A text message is a special type of sms message sending text characters only. Nearly all GSM mobile phones support text messages. [ Back to Top ]
CDMA stands for Code Division Multiple Access. It is another wireless communication standard for mobile phones and is very popular in the US. It supports both voice, data and sms. Only limited services are available from mymobilephone.com.au for CDMA users. These include web2sms, email2sms and sms2email services. [ Back to Top ]
GPRS stands for General Packet Radio Service. It is a new data communications service for GSM networks and is currently being tested and installed around the world and in Australia. GPRS will allow large amounts of information to be transmitted to and from mobile devices including mobile phones. This will allow faster and much faster and cheaper Internet access from a mobile phone than what is available today. [ Back to Top ]
GSM stands for Global Systems for Mobile. It is a European Standard for digital cellular phones and has gained wide acceptance around the world including Europe, Asia and parts of the US. The GSM system supports voice, data and short messaging. GSM is one of the most comprehensive mobile communications systems ever designed. It was also designed to be very flexible and to allow new services to be added in the future. It is the most popular mobile phone system in the world today and has the most users of any network. [ Back to Top ]
GSM stands for Global Systems for Mobile. It is a European Standard for digital cellular phones and has gained wide acceptance around the world including Europe, Asia and parts of the US. The GSM system supports voice, data and short messaging. GSM is one of the most comprehensive mobile communications systems ever designed. It was also designed to be very flexible and to allow new services to be added in the future. It is the most popular mobile phone system in the world today and has the most users of any network. [ Back to Top ]
Premium sms message or psms is where you send a text message to a special premium sms number and you are charged more than 25 cents for the message. Depending on the service, you may be charged anywhere between 25 cents and $5 and you can either be charged when you send the message or when you receive a message from a premium sms number. This amount will appear on your mobile phone bill. mymobilephone.com.au use premium sms to order ringtones and pictures. [ Back to Top ]
SMS stands for Short Message Service. There are two types of sms messages. One type is called text messaging and is like a paging service that lets you both send and receive text messages right on your mobile phone. The text can be made up of numbers, letters or a combination of both up to 160 characters. You can even receive text messages while making a call. The other type of sms messages are used to send special instructions to your mobile phone like changing the ringtone. Unlike text sms messages, this special group of SMS messages cannot usually be displayed by your mobile phone. The GSM network uses these special SMS messages to communicate to your mobile phone, so it knows for example when your phone is on, which mobile cell you are currently in, or what frequency your phone is operating on. [ Back to Top ]
Text messaging is another name for when you send or receive text messages on your mobile phone.
WAP stands for Wireless Application Protocol. WAP is a type of communication standard for mobile phones and is often used to download information from the internet or another computer such as text, files, images, ringtones or other data. The WAP communication standard is specifically designed to allow Internet information to be translated into mobile information. WAP takes into consideration the various factors when communicating a wireless device (not only a mobile phone). These include: a less powerful CPU, less memory, restricted power consumption, an un-reliable data connection, smaller displays, and different input devices (e.g. a phone keypad). [ Back to Top ]
Nearly all GSM mobile phones are able to receive SMS messages. Check with your user manual if you are not sure. Some pre-paid mobile phones using pre-paid SIM cards may not support SMS. Please check with your mobile phone company. Most CDMA mobile phones also receive sms messages. If you are still unsure if your phone will work, send us an email to support@mymobilephone.com.au. [ Back to Top ] |
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